The Department of Home Affairs said, “Modernized offices will operate until 19h00 from Monday 03 February 2020, until 28 February 2020. The Home Affairs offices will serve clients from 08h00 in the morning until 19h00 in the evening on weekdays, for the whole month, excluding weekends. The Department will ensure that everyone who is inside an office at the time of closing shall receive the service they require.
According to the Department, “Office Managers/supervisors are to apply their discretion to close the office 30 minutes prior to knock-off time, subject to the number of people being served.” The applications for and collection of smart ID cards and passports will be prioritised during the extended operating hours. Other services such as Birth Certificates, Death Certificates and applications for amendments and rectifications will also be rendered.
The Department urges people who had applied for smart ID cards more than two weeks ago to visit the offices where they had applied for the documents, to collect them. On average, the Department has around 400 000 uncollected smart ID cards nationwide, since inception.